Frequently asked questions

Our gold-colour stainless steel pieces use a durable PVD coating. Check the product page for the base metal and finish of your chosen piece. Our sterling silver collection has its own materials and care details.

Our stainless steel jewelry is chosen for its durable finish and resistance to tarnishing. Follow the care advice on the product page to keep it looking its best. Sterling silver needs different care, including dry storage between wears.

Our stainless steel range is water- and sweat-resistant for everyday wear. Follow the care guidance for your specific piece, especially if it includes stones, pearls or a photo insert. Keep sterling silver dry between wears and avoid chlorine, bleach and harsh cleaners.

Our ranges include stainless steel, sterling silver and tungsten. The material, coating and stone details are listed on each product page. If you are sensitive to particular metals, check those details before choosing a piece or ask our team for help.

Wipe away oils and fingerprints with a soft, non-abrasive cloth after wearing. Stainless steel can be cleaned gently with lukewarm water and a little mild soap, then rinsed and dried. Keep sterling silver dry between wears and store it separately. Follow any extra care advice for stones, pearls and personalized pieces on the product page.

Visit our size guide for measuring advice and sizing charts. The available lengths and sizes for each piece are listed on its product page.

Our jewelry comes with a 1-year warranty, including personalized pieces. See the warranty page for coverage, exclusions and how to get help.

Standard delivery usually takes 3–5 business days after processing. Weekend orders are prepared from Monday, and busy Christmas periods may take longer. If you need a gift for a particular date, contact us before ordering. Read our delivery information.

Standard delivery is free throughout Trinidad & Tobago, with no minimum spend.

Eligible purchases can be returned for exchange or site credit within 7 days of receipt. Contact us within 48 hours to start the process. Items must meet the conditions in our returns and exchange policy.

Email info@simplexpresstt.com or call (868) 264-9480. You can also use our contact form.

Payments can be made via cash on delivery or online by Bank Transfer or Credit Card.

First check your spam or junk folder, then confirm that your order was completed and the email address entered was correct. If you still cannot find the email, contact our team so we can help you check the order details.